Clear rules. Secure documents. No small print games.

1. Who we are

PL8 Factory is a trading name of Waxpack Limited, a company registered in England and Wales under company number 09382977.

Unit 121, Ellingham Industrial Centre
Ellingham Way
Ashford, Kent
TN23 6LZ

Email: da*@********co.uk
Telephone: 01233 557 649

For UK data-protection purposes, Waxpack Limited is the controller of the personal information described in this notice.

2. Information we collect

Depending on how you use our website or workshop, we may collect:

• your name, billing address, delivery address, email address and telephone number;
• account login and communication preferences;
• order, payment-status, refund and transaction information;
• vehicle registration numbers and plate specifications;
• proof of identity and proof of entitlement to use a registration number;
• messages, complaints, reviews and other correspondence;
• website usage, device, browser, IP address and cookie-consent information; and
• fraud-prevention and security information.

Payment-card details are normally collected directly by the selected payment provider. We do not intentionally store complete card numbers or card security codes on our own systems.

3. Why we use your information

Where we rely on legitimate interests, those interests include running and securing the business, preventing fraud, improving customer service and establishing or defending legal claims. We consider whether those interests are overridden by your rights.

4. Identity and entitlement documents

Registered number plate suppliers must check that a customer is who they claim to be and is entitled to use the requested registration. Uploaded documents may contain a photograph, date of birth, address, signature, document number and vehicle information.

Images uploaded during an online order are used for preliminary screening only. For a road-legal plate, we inspect acceptable original documents before manufacture, dispatch or handover.

We use those documents only to:

• verify identity and entitlement;
• decide whether we may lawfully manufacture the plate;
• create the supplier records required by law; and
• investigate suspected fraud or respond to an authorised request.

Do not upload more information than requested. You may obscure unrelated financial transaction details on a bank statement, provided your name, address, issuer and document date remain clear.

5. Who receives personal information

We may share information only where necessary with:

• website, hosting, ecommerce, security and customer-support providers;
• payment providers such as Stripe, PayPal or Klarna, depending on your choice;
• delivery and fulfilment providers;
• professional advisers, insurers and auditors;
• DVLA, DVSA, the police, Trading Standards or another authorised public body where required or permitted by law; and
• a purchaser or successor if the business is reorganised or sold, subject to appropriate safeguards.

We do not sell identity-document data.

6. International transfers

Some technology providers may process information outside the United Kingdom. Where this happens, we require an appropriate transfer mechanism and safeguards, such as UK adequacy regulations or approved contractual terms.

7. How long we keep information

8. Security

We use proportionate technical and organisational measures to protect personal information, including access controls, secure transmission, staff restrictions, backups and supplier due diligence. No internet service is completely secure, so please contact us promptly if you believe information has been compromised.

9. Your rights

Subject to legal conditions and exemptions, you may ask us to:

• provide access to your personal information;
• correct inaccurate or incomplete information;
• erase information;
• restrict or object to processing;
• provide certain information in a portable format; or
• withdraw consent at any time where processing is based on consent.

Contact da*@********co.uk. We may need to confirm your identity before acting on a request.

10. Data-protection complaints and updates

You can raise a data-protection complaint by emailing da*@********co.uk, telephoning 01233 557 649, writing to our address, or speaking to us in person. Please explain what happened, identify the information or order involved, and tell us what outcome you are seeking.

We will acknowledge a data-protection complaint within 30 days of receiving it. Without undue delay, we will make appropriate enquiries, keep you informed where the investigation remains open, and tell you the outcome. We may request proportionate evidence of identity or authority where necessary, but will not request more information than we need.

You also have the right to complain to the Information Commissioner’s Office.

We may update this notice. Material changes will be highlighted where appropriate, and the current version and date will remain available here.

1. What cookies are

Cookies are small files or identifiers stored on, or accessed from, your device. Similar technologies include pixels, tags, local storage, software development kits and session-replay tools.

2. Consent

We may use strictly necessary technologies without consent where they are required to provide a service you request or to keep the website secure. We will ask for consent before using non-essential analytics, personalisation, advertising, push-notification or session-replay technologies.

Rejecting non-essential technologies must be as easy as accepting them. You can change or withdraw your choice at any time using the Cookie Settings link displayed on the website.

3. Categories we use

4. Cookies and services currently detected

The list below is generated from PL8 Factory’s current Complianz cookie scan. It is updated when the scan or website configuration changes.

5. Sensitive fields and session replay

Identity-document uploads, registration numbers, payment fields, account credentials and contact details must be excluded from session recording, heatmaps and advertising tags. Those services must not capture uploaded document content.

6. Browser controls

You can also delete or block cookies using your browser settings. Blocking strictly necessary technologies may prevent the basket, checkout or account from working properly.

7. Contact

Questions about cookies can be sent to da*@********co.uk.

1. About these terms

These terms apply to consumer purchases made through pl8factory.co.uk, by telephone or at our workshop. Separate written terms may apply to trade accounts.

PL8 Factory is a trading name of Waxpack Limited, company number 09382977, at Unit 121, Ellingham Industrial Centre, Ellingham Way, Ashford, Kent, TN23 6LZ.

2. Products

Product photographs illustrate the general appearance of a finish. Screen settings, lighting, materials and manufacturing tolerances may produce minor differences that do not affect compliance or quality.

Road-legal plates and off-road show plates are different products. Show plates must not be displayed on a vehicle used or kept on a public road.

3. Your registration and specification

You are responsible for checking, before submitting an order:

• the registration characters;
• the plate quantity, front/rear selection and size;
• the vehicle type, badge, border and fitting choice;
• the billing and delivery information; and
• whether you hold the right to use the registration.

Road-legal plates will be made using legal character form, spacing and required markings. We may correct illegal spacing or reject a request that cannot be supplied lawfully.

4. Orders and contract formation

An order is an offer to buy. An automated acknowledgement confirms receipt only and does not mean that we have accepted the order. Taking or authorising payment, including through Klarna, does not by itself amount to acceptance. A contract is formed when we expressly accept the order or begin manufacture, whichever happens first.

We may decline or cancel an order where documents are missing or unsatisfactory, the requested configuration is unlawful, a price is clearly erroneous, materials are unavailable, payment is not authorised, or fraud is reasonably suspected. If we cancel, we will refund amounts paid for goods we do not supply.

5. Identity and entitlement checks

Uploaded photographs are used for preliminary screening only. We will not manufacture, dispatch or hand over a road-legal number plate until we have inspected acceptable original identity and entitlement documents. We may request clearer or different evidence and may contact the person named in the order. See our Document Verification Policy.

6. Prices and payment

Waxpack Limited is not VAT registered and does not charge VAT. The total price payable, available payment methods and any delivery charge are shown before checkout. Payment is taken or authorised immediately when the order is placed unless we agree another arrangement in writing.

If Klarna or another third-party instalment or finance provider is selected, that provider’s own terms and eligibility checks also apply. Any refund will be issued through the original payment arrangement, and the provider will process the corresponding account adjustment under its terms.

7. Personalised manufacture and changes

Number plates are manufactured to the registration and specification provided by the customer. Once manufacture has started, spelling, registration, size, style or other specification changes may not be possible.

8. Delivery and collection

Delivery and collection are governed by our Delivery & Collection Policy. Production or dispatch estimates normally begin only after satisfactory documents and cleared payment are received.

9. Risk and ownership

For consumer deliveries, risk normally passes when the goods come into your physical possession or that of a person you identify. Ownership passes once full payment has been received.

10. Fitting and care

Follow the fitting and care instructions supplied. Check the surface and fitting method before installation. Plates should not be bent, drilled through characters or supplier markings, altered, covered or fitted in a way that reduces visibility or readability.

Unless installation is expressly included in your order, you are responsible for safe and suitable fitting. If unsure, obtain professional help.

11. Faulty, damaged or misdescribed goods

Goods must be of satisfactory quality, fit for their normal purpose and as described. Please contact us promptly with your order number and clear photographs if there is a problem. Depending on the circumstances and your statutory rights, a remedy may include rejection, repair, replacement, price reduction or refund.

Nothing in these terms limits rights under the Consumer Rights Act 2015. See our Returns & Cancellations Policy.

12. Twelve-month plate warranty

Every plate supplied by PL8 Factory carries a 12-month commercial warranty against manufacturing defects, beginning on the date of delivery or collection. If a covered defect arises, contact us with the order number, photographs and a description of the issue. We may inspect the plate before providing an appropriate warranty remedy.

The warranty is additional to statutory rights. It does not cover normal wear, accidental or vehicle damage, incorrect fitting, modification, misuse, impact, deliberate damage, exposure to unsuitable chemicals or failure to follow supplied care instructions.

13. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of statutory consumer rights.

We are not responsible for losses caused by inaccurate customer specifications, unlawful alteration or display, unsuitable fitting, or events outside our reasonable control, except where the law says otherwise.

14. Complaints

Contact da*@********co.uk or 01233 557 649. Please include the order number, a clear explanation and relevant photographs.

PL8 Factory does not currently offer or commit to using an alternative dispute-resolution provider. This does not affect your statutory rights, your ability to obtain independent advice or your right to bring a claim in the courts available to you.

15. Governing law

These terms are governed by the laws of England and Wales. Consumers retain any mandatory protections provided by the law of the part of the United Kingdom in which they live and may bring proceedings in the courts available to them under applicable law.

1. Personalised number plates

A plate made with your registration number, chosen size, finish or other specification is made to order and clearly personalised. The statutory 14-day change-of-mind cancellation right for distance sales does not normally apply to these goods.

If you cancel before manufacture starts, we will cancel the order and provide a full refund through the original payment method or payment arrangement. We may also be able to amend an order before manufacture, but an amendment is not guaranteed. Once production has started, we cannot normally refund a personalised plate simply because you changed your mind, entered the wrong registration or selected the wrong option.

2. Non-personalised accessories

For standard, non-personalised accessories bought online or by telephone, consumers normally have 14 days after delivery to tell us they wish to cancel, followed by 14 days to return the goods.

Goods should be returned unused and in a condition that allows us to resell them. We may make a lawful deduction for handling beyond what is reasonably necessary to inspect the item. Unless the goods are faulty or we agree otherwise, you are responsible for the direct return cost.

3. Faulty, damaged or misdescribed goods

Personalisation does not remove your statutory rights. If goods are faulty, damaged when supplied, not as described or do not otherwise conform to the contract, contact us as soon as reasonably possible.

Consumers may have a short-term right to reject non-conforming goods within 30 days, as well as rights to repair or replacement and, in appropriate cases, a price reduction or final right to reject.

4. Transit damage and missing items

Check the package promptly. Reporting visible damage, missing items or an incorrect product within 48 hours helps us investigate with the carrier, but a failure to report within 48 hours does not remove statutory rights. Keep the product and packaging until we tell you what to do.

5. How to request a return or remedy

1. Email da*@********co.uk with your name and order number.
2. Explain the issue and include clear photographs where relevant.
3. Wait for return instructions before posting anything.
4. Package the goods securely and obtain proof of posting.

Do not send identity documents back with a product. We will provide the correct return address and, where we are responsible for the return cost, an appropriate return method.

6. Refunds

Approved refunds are made to the original payment method unless the law or payment provider requires another approach. Timing depends on the legal basis for the refund and the payment provider’s processing time.

A refund for a valid cancellation of a non-personalised online order will include the basic outbound delivery charge where legally required, but not an additional amount paid for an enhanced delivery service.

7. Show plates

Custom show plates are also personalised goods. They cannot be returned merely because you changed your mind, but statutory rights continue to apply if they are faulty or not as described.

1. When production begins

Production and dispatch estimates begin after we receive cleared payment and inspect satisfactory original identity and entitlement evidence. Uploaded photographs are only a preliminary check and do not by themselves start manufacture. A request for clearer, different or original documents may delay production.

2. Delivery options and prices

Standard Royal Mail delivery is free for number plate orders sent to mainland-UK addresses. We do not currently offer an express or paid tracked-delivery upgrade. Contact us before ordering for a non-mainland destination so that we can confirm whether delivery is available and any applicable charge. A delivery estimate is not a guaranteed delivery date unless we expressly agree one in writing.

3. Delivery timing

We usually aim to dispatch an eligible order on the same day when it is completed before 2pm on a Royal Mail collection day. This target applies only after payment has cleared and we have inspected the required original identity and entitlement documents. Orders completed after 2pm, or when no Royal Mail collection is available, will normally be sent on the next available collection day. Same-day dispatch is a target, not a guarantee.

We will deliver without undue delay and, unless a different period is agreed, no later than 30 days after the contract is formed. If an agreed essential delivery date is missed, you may have the right to cancel in accordance with consumer law.

We will contact you if a material delay becomes apparent and will explain the options available.

4. Missed deliveries and delivery information

Standard Royal Mail delivery may not include end-to-end tracking. Where a delivery reference or tracking information is available, it will be sent using the contact details supplied with the order. Royal Mail may leave instructions or arrange redelivery. Additional costs caused by an inaccurate address or an uncollected parcel may be charged where lawful and reasonable.

5. Address changes

Contact us immediately if a delivery address is wrong. We cannot guarantee a change once production or dispatch processing has started. For fraud prevention, we may require additional checks before sending an order to a different address.

6. Workshop collection

Collection is available from Unit 121, Ellingham Industrial Centre, Ellingham Way, Ashford, Kent, TN23 6LZ. Opening hours are Tuesday to Friday, 11am to 6pm, and Saturday and Sunday, 10am to 4pm. We are closed on Mondays. Wait until we confirm the order is ready before travelling unless we have agreed a while-you-wait order.

Bring the original identity and entitlement evidence requested. We may ask for the order confirmation and identification before releasing an order.

7. Checking your order

Before fitting, check the registration, plate type, size and condition. Do not fit or alter a plate you believe is incorrect. Contact us promptly and keep all packaging while the issue is reviewed.

8. Events outside our control

We are not responsible for delay caused by events outside our reasonable control, but we will take reasonable steps to minimise the effect and will not remove rights that the law gives you.

1. Why documents are required

A road-legal number plate can only be supplied by a registered number plate supplier after checking evidence of the customer’s identity and entitlement to use the registration. These checks help prevent vehicle cloning, fraud and unlawful plate supply.

2. Evidence of name and address

Commonly accepted documents include an original:

• driving licence;
• utility, Council Tax or rates bill from the last six months;
• bank or building-society statement from the last six months; or
• national identity card.

A passport may confirm your name, but does not by itself confirm your address. We may therefore require a separate address document.

3. Evidence of entitlement

Common examples include an original:

• V5C vehicle registration certificate;
• V5C/2 new keeper slip;
• V750 certificate of entitlement;
• V778 retention document;
• electronic number plate authorisation certificate, where accepted;
• official letter or authorisation from DVLA; or
• appropriate fleet, lease or hire documentation supported by written authority.

Requirements may change. We may ask for a different document where necessary to satisfy current rules.

4. Online orders

Where online upload is offered:

• upload a clear, colour image of the complete requested document;
• ensure names, addresses, registration details, document numbers and dates are readable;
• do not digitally alter the document other than obscuring unrelated transaction details where permitted;
• use the secure upload field rather than sending documents through social media;
• keep the original available for inspection; and
• do not post an original document unless we have given you specific secure-delivery instructions.

Before manufacture, dispatch or handover, the customer must present the acceptable originals at our workshop or use another original-document inspection method that we have specifically agreed and that complies with current DVLA and RNPS requirements. If acceptable originals are not provided, the road-legal plate will not be manufactured or supplied and the order may be cancelled and refunded.

A document issued electronically by an authorised body, such as an eV948, may be accepted in its original electronic form where current rules allow. We may still require separate original evidence of identity and address.

5. In-person and telephone orders

For workshop orders, bring original documents for inspection before the plate is made. For telephone orders, we will explain the secure method for supplying or presenting originals. Do not send passport, licence or V5C images to an unverified number or account.

6. Mismatches and refused orders

We may pause or refuse an order if evidence is missing, expired, unreadable, altered, inconsistent with the order, or insufficient to establish identity and entitlement. We may request further evidence.

Suspected fraud or unlawful activity may be reported to the relevant authorities where required or permitted by law.

7. Orders for another person, fleets and trade customers

If you order for another person or organisation, you must have authority to do so. Additional evidence may be required to connect you to the registered keeper, certificate holder, fleet, lease company or dealership. Trade status does not remove legal verification duties.

8. How documents are protected

Access is restricted to authorised staff and service providers who need the information for verification, security or legal compliance. Uploaded files must be excluded from advertising tags, analytics recordings and session-replay capture.

See the Privacy Notice for legal bases, sharing, retention, security and data-protection rights.

9. Official guidance

Customers can review the current government guidance at GOV.UK: Getting number plates made up .